Charleswood Physiotherapy clinic is situated in the new Sterling Lyon Medical Centre, home of The Western Surgery Centre.
We believe in taking the extra time to assess, diagnose and treat with evidence-based practice to ensure our patients have positive results. Education is an important factor in the rehabilitation process and we will take the time to provide as much information as possible. A friendly and professional environment will make your experience at Chalreswood Physiotherapy a memorable one.
The seven second challenge. It takes seven seconds to form a first impression. Every interaction is an opportunity to create an impression. Frist impressions are generalized throughout an organization so each person is responsible for the impression left with the customer. Good impressions build trust and confidence. The customer is the priority and they have 4 basic needs: a) to be understood, b) to feel important, c) to feel comfortable, d) to feel welcome. Some elements of a first impression include: What you say, the way you say it, and what they see as is body language, appearance and actions. At Charleswood Physiotherapy, we believe that first impressions are extremely important. We continue to do our best to go above and beyond and will continue to do so for years to come.
Is to provide excellent customer service, and expert quality care. Our patients are our priority and we will do our best to provide a professional and welcoming environment during your time with us. We want to ensure that everyone who visits our clinic has a positive experience and leaves feeling like we made a difference.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou
When I first set out to open my own physiotherapy clinic I wanted to create something that was built on quality. I wanted to work in an environment where there was always positive energy flowing and the atmosphere exuded that. It was important to pick the right location and lots of planning went into the design and color choice. It had to be a warm welcoming environment, one where first impressions were memorable. Not only did the environment need to be welcoming but so did the staff. I was looking for a team of people who could help bring to life that positive energy and who excelled at what they do. People who are passionate and empathetic and always willing to go above and beyond. The way I envisioned this clinic was a place you would always want to come back to, a place you felt heard, a place you felt welcomed. Customer Service and Quality Care are at our core, what we are built upon. Each appointment was to be booked with ample time, providing education to the clients on their conditions, reviewing exercises and tailoring treatment programs for each individual. Staffs hired were carefully selected to fit the criteria for excellent service and quality care. From my own personal experience in the health care system, I always felt rushed, like I never had enough time. Those feelings leave you unsettled. It was time to do it different and get back to the way I envisioned my career as a physiotherapist to be. Although in its infancy the future of this company is bright. We intend on continuing to do our best everyday to ensure our patients are getting the care they expect and need. We will continue to take post-grad courses so we are always bringing fresh new ideas to our clients treatment plans. Our team is growing, each of us with a variety of clinical skill sets and with different treatment styles. The saying "There is no I in Team" fits perfectly. Often times we will consult on each others client's for a second or third opinion. If the client is better suited to a different physio's skill set then we refer onto that therapist. This is all part of what is important to us in the Quality Care. We pride ourselves in providing excellence, professionalism and Quality over quantity.
Direct billing to most insurance plans available
We have a sport medicine physician that has opened a practice at our location.
Dr. Kennedy is a sport and medicine exercise physician, and cares for people of all ages including the general public as well as athletes.
Same day appointments available, no referral needed!
Call - (204) 415-6666
Find out more about Dr Kennedy and her sports medicine services here - www.fitnessmd.com
To find out more or to arrange an appointment with us please call us on 204-505-4352 or send an e-mail to email@example.com.
A head to toe assessment that helps find dysfunctional movement patterns that may lead to decreased performance or even worse injury. Great for the athlete with recurrent injuries or for the athlete who wants to improve performance.
Contact us to find out more.